We are committed to transparency. We specialize in high-quality leather such as cowhide and sheepskin. We manage the entire supply chain — from material sourcing to the final product — ensuring authenticity and quality. The type of leather used is clearly specified in each product description.
Frequently Asked Questions
Answers, made clear.
Find quick answers about Areena Design products, payments, shipping, returns, exchanges, and customer support.
Ordering & Product Information
Questions 01–03We process orders quickly. If you need to cancel or modify your order, please contact us immediately:
info@areenadesign.com
+92 21 35660721
You must contact us within 1 hour of placing the order. Once the order status moves to Processing, we cannot guarantee changes or cancellation.
To maintain your leather product’s longevity and unique patina:
- Avoid prolonged exposure to direct sunlight
- Keep away from excessive moisture
- Clean with a soft, dry cloth
- Condition every 6–12 months using a high-quality leather conditioner
Payment & Security
Questions 04–06All final transactions are processed in United States Dollar (USD). While prices may be displayed in your local currency for convenience, the final charge will be based on the USD price and your bank’s exchange rate.
We accept all major credit and debit cards, including:
- Visa
- MasterCard
- American Express
All payments are processed through secure third-party payment gateways.
Yes. We use PCI-compliant payment processors and do not store your full credit card details on our servers. Our website operates under SSL encryption (HTTPS) to ensure secure data transfer.
Shipping & Delivery
Questions 07–10We offer Free Shipping on all orders worldwide.
Estimated total delivery time: 4–6 Business Days
Breakdown:
- Handling Time: 1–2 Business Days
- Transit Time: 3–4 Business Days
Our order cut-off time is 5:00 PM Pakistan Standard Time (GMT+05:00). Orders placed after this time will begin processing on the next business day.
Yes, likely. For international shipments, the customer is responsible for any import duties, customs taxes, or brokerage fees charged by the destination country. These charges are not included in our product price or free shipping.
Returns & Exchanges
Questions 11–15We offer a 30-day return window from the date you receive your order.
Returned products must be:
- New and unused
- With all original tags attached
- In original packaging
Products showing signs of wear, use, or damage are not eligible for return.
No. We do not charge any restocking fees for returns or exchanges.
The customer is responsible for arranging and paying for return shipping.
Once we receive and inspect your returned item:
- Refund is processed within 5 business days
- Funds are released to your original payment method
- Bank processing may take an additional 3–5 business days
Contact Information
Question 16You can reach us during business hours:
Monday to Saturday | 9:00 AM – 5:00 PM
Email: info@areenadesign.com
Phone: +92 21 35660721
You can also use our Contact Us page.
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Still need help?
Talk to the Areena Design support team.
For order assistance, product questions, returns, exchanges, or any issue not covered above, contact us directly.
Business Identity
Trade Name
Areena Design
Company Name
Areena Design’s
Registration No
2797801-0
Phone
Email
Address
G-122, Ground Floor, Panorama Center, Saddar, Karachi, Sindh 74200, Pakistan
Business Hours
Monday to Saturday
9:00 AM – 5:00 PM