Return & Exchange Policy
We have a deep passion for our products and genuinely desire that you transfer this sentiment. However, if, for any reason, your purchase doesn’t quite meet your expectations, rest assured we’ve got you protected. You can return or exchange any item within a great 30-day window from the delivery date without vast explanations. Ensuring the item is pristine, original, and satisfied with all its accompanying tags is essential.
To begin the return procedure, you only need to contact our dedicated customer service team via email at info@areenadesign.com or by calling us at 0013323343399. Once we have safely received your return. We will carefully examine it and promptly proceed with your refund or exchange within 5 business days. While as a ticket of our commitment to retaining you well informed. You will also receive a verification email detailing your return’s status.
Your support is priceless to us, and our highest priority is your joy throughout your shopping journey with us. Should you ever have questions or wish to transfer your feedback. Contact us whenever it’s convenient for you. We are always excited to assist you; our service is easily accessible.
20 DAYS EXCHANGE AND RETURN POLICY
Our return policy is clear, showing a window of 20 days for returns. If you have any questions, don’t hesitate to email us; our devoted customer help team will address your problems promptly, typically within 24 hours. Please note that we cannot procedure returns after the 20 days have elapsed.
RETURN AND EXCHANGE POLICY
Initiate the return process by emailing info@areenadesign.com within a 24-hour timeframe. Evidently, state whether you are asking for a refund or an exchange. For exchanges, the availability of the correct size will be confirmed.
All returns must be finished within a 20-day window. Assure you provide:
- Your order number.
- A brief description (including images, if possible).
- Original packaging.
- Logos.
- Any other pertinent details regarding the product’s use to assist us in identifying potential faults.
Exchanges are subject to product availability. We will cruise with the exchange if the chosen item is in stock. If not, a refund will be issued.
We secure the right to restrict processing returns if we select that the returned item breaks our policies.
Refunds will only be issued if the tag is added to the package upon reaching our Australian warehouse.
Applicable shipping charges will be deducted if you wish to return a product without a valid reason. Customized jackets, formed upon exact request, cannot be returned.
DEFECTIVE PRODUCT
Please email us at info@areenadesign.com within 24 hours if you accept a spoiled or mismatched item from the order you placed.
Please provide the following details so we can sort out the issue and aid with your refund.
- Your order number.
- Images of the product.
- Any extra information about how you’ve used the product that may shed light on the probable defect.
In cases where a product is defective due to manufacturing mistakes or defective materials, we will take the essential steps to return the product as required.
CANCELLATION OF ORDERS
The appeal to cancel an order must be raised within a 24-hour timeframe. If the cancellation occurs within this window. We will promptly refund the complete balance to the customer’s account. However, should the buyer opt to cancel the order outside these 24 hours, the following terms will be applicable:
Canceling the order after the initial 24 hours will incur an automatic belief of 25 percent of the total payment paid.
Suppose the order is canceled before its arrival or during the shipment process. In that case, there will be an automatic 25 percent deduction from the paid amount, and shipping charges will be subtracted from the refund.
SIZE ISSUES
Please double-check your size before creating any buys on our website. If you find the size unfit, smaller, or larger than expected, don’t hesitate to contact us via email at info@areenadesign.com.