Return and Refund Policy

  • 1. Eligibility for Returns

    • Customers can return products within 7 days of receiving their order if:
      • The product is unused, unworn, and in its original condition.
      • Tags and packaging are intact.
      • Proof of purchase (invoice or order confirmation) is provided.

    2. Non-Returnable Items

    • Products that have been worn, washed, or altered.
    • Custom or personalized items.
    • Items purchased during final sales or clearance events.

    3. Reasons for Return

    Returns are accepted in the following cases:

    • Defective or Damaged Products: If the product has a manufacturing defect or was damaged during shipping.
    • Wrong Item Delivered: If the item does not match the order details.
    • Size or Fitting Issues: If the size doesn’t fit, subject to product availability for exchange.

    4. Return Process

    • Contact us at [insert contact email/phone number] within 7 days of delivery to initiate the return.
    • Provide your order number, reason for the return, and supporting photos (if applicable, e.g., defective item).
    • Once approved, return the product to the address provided by our team.

    5. Refund Process

    • Refunds are issued once the returned product is inspected and approved.
    • The refund will be processed via the original payment method or as store credit, based on the customer’s preference.
    • Refunds may take 7–10 business days after approval.

    6. Shipping Costs for Returns

    • For Defective or Incorrect Items: We will cover the return shipping costs.
    • For Size Issues or Change of Mind: The customer will bear the return shipping charges.

    7. Exchanges

    • If you wish to exchange a product for a different size or color, contact us within 7 days.
    • Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit will be offered.

    8. Damaged or Incorrect Items

    • If you receive a damaged or incorrect product, notify us within 48 hours of delivery.
    • We will arrange for a replacement or a full refund, as per the customer’s choice.

    9. Important Notes

    • Products sent back without prior approval will not be accepted.
    • Refunds or exchanges will not be provided for products damaged due to customer mishandling.

    10. Contact Information

    • For returns, refunds, or any inquiries, reach out to us at:
      • Email: info@areenadesign.com