Frequently Asked Questions


🛍 Ordering & Product Information

Q1: How do I know I’m buying genuine leather?

Answer:
We are committed to transparency. We specialize in high-quality leather such as cowhide and sheepskin. We manage the entire supply chain — from material sourcing to the final product — ensuring authenticity and quality. The type of leather used is clearly specified in each product description.

Q2: Can I modify or cancel my order after placing it?

Answer:
We process orders quickly. If you need to cancel or modify your order, please contact us immediately:

📧 info@areenadesign.com
📞 +92 21 35660721

You must contact us within 1 hour of placing the order. Once the order status moves to Processing, we cannot guarantee changes or cancellation.

Q3: How should I care for my leather product?

Answer:
To maintain your leather product’s longevity and unique patina:

  • Avoid prolonged exposure to direct sunlight
  • Keep away from excessive moisture
  • Clean with a soft, dry cloth
  • Condition every 6–12 months using a high-quality leather conditioner

💳 Payment & Security

Q4: What currency are your prices listed in?

Answer:
All final transactions are processed in Pakistani Rupees (PKR). While prices may be displayed in your local currency for convenience, the final charge will be based on the PKR price and your bank’s exchange rate.

Q5: What payment methods do you accept?

Answer:
We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express

All payments are processed through secure third-party payment gateways.

Q6: Is my payment information secure?

Answer:
Yes. We use PCI-compliant payment processors and do not store your full credit card details on our servers. Our website operates under SSL encryption (HTTPS) to ensure secure data transfer.

📦 Shipping & Delivery

Q7: What are your shipping costs?

Answer:
We offer Free Shipping on all orders worldwide.

Q8: How long will it take to receive my order?

Answer:
Estimated total delivery time: 4–6 Business Days

Breakdown:

  • Handling Time: 1–2 Business Days
  • Transit Time: 3–4 Business Days

Q9: What is the order cut-off time?

Answer:
Our order cut-off time is 5:00 PM Pakistan Standard Time (GMT+05:00). Orders placed after this time will begin processing on the next business day.

Q10: Will I have to pay import duties or taxes on international orders?

Answer:
Yes, likely. For international shipments, the customer is responsible for any import duties, customs taxes, or brokerage fees charged by the destination country. These charges are not included in our product price or free shipping.

🔄 Returns & Exchanges

Q11: What is your return window?

Answer:
We offer a 30-day return window from the date you receive your order.

Q12: What condition must the product be in for a return?

Answer:
Returned products must be:

  • New and unused
  • With all original tags attached
  • In original packaging

Products showing signs of wear, use, or damage are not eligible for return.

Q13: Do you charge a restocking fee?

Answer:
No. We do not charge any restocking fees for returns or exchanges.

Q14: Who pays for the return shipping label?

Answer:
The customer is responsible for arranging and paying for return shipping.

Q15: How long does a refund take to process?

Answer:
Once we receive and inspect your returned item:

  • Refund is processed within 5 business days
  • Funds are released to your original payment method
  • Bank processing may take an additional 3–5 business days

🙋 Contact Information

Q16: How can I contact customer support?

You can reach us during business hours:

Monday – Saturday, 9:00 AM – 5:00 PM (PKT)

📧 Email: info@areenadesign.com
📞 Phone: +92 21 35660721

📍 Address:
G-122, Ground Floor, Panorama Center
Saddar, Karachi, Sindh 74200
Pakistan